DEPARTMENT OF REVENUE
CLASSIFICATION SPECIFICATION


Class Title: Revenue Processing Technician II
Title Code: 7642
Semi-Monthly Salary: $970.00 - $1,538.00
Pay Range: 2
Overtime Code: 2

Definition:

This is mid-level technical and/or public contact work in the Missouri Department of Revenue reviewing and processing a variety of motor vehicle titling, registration, drivers licensing, business tax, individual tax, tax returns, and/or related documents, applications, and transactions.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.


Job Duties:

Participates on test teams to evaluate the effectiveness of form revision and computer system changes for the assigned area.

Provides training and/or assistance to Revenue Processing Technician I employees.

Processes more difficult and/or complex transactions considered above routine processing.

Prepares documents for processing and enters transaction data, applications, returns, payments, and permits into the appropriate computer system, ensuring all necessary information is correct and complete and all supporting documentation is attached.

Records charges, adjustments, and receipts to subsidiary accounts receivable ledgers; balances subsidiary ledgers to the controlling account; prepares certifications for collection of delinquent accounts; and prepares daily report on collections.

Records and distributes expenditures to cost centers according to a well defined allocation plan.

Maintains accounts and systems based on reports, requests, notices, correspondence, or other output generated from internal/external customers and departmental systems.

Reviews invoices for accuracy; researches and resolves account inquiries, corrections, or processing issues.

Collects and accurately processes payment of taxes and/or licensing fees; provides change for customers when necessary; validates and enters transaction information into computer system.

Posts payments to appropriate accounts; processes deposits and prepares revenue transmittals.

Issues appropriate licenses, exemptions, license plates, tabs, stickers, decals, permits, titles, refunds, credits, billings, assessments, and liens.

Generates and issues appropriate notices, adjustments, determinations, and letters.

Separates and batches applications, forms, and other documents to prepare for mailing, shipment, or further processing.

Prepares and submits production reports.

Provides assistance to customers in person, by telephone, and in response to e-mail inquiries or other correspondence.

Responds to routine inquiries regarding policies and procedures.

Maintains a current and accurate file system.

Maintains and utilizes office procedures, manuals, and equipment.

Maintains knowledge of policies, procedures, laws, rules, regulations, statutes, computer systems, and software applications in order to provide proper records, licenses, permits, identification cards, and tax returns in compliance with statutory requirements and state and federal regulations.

Receives general supervision; however, the employee is expected to work independently in the performance of assigned responsibilities within established guidelines.

Perform other related work as assigned.

 


Key Skills:

Intermediate knowledge of the policies, procedures, and operations of the Department of Revenue.

Intermediate knowledge of statutes and regulations applicable to the assigned area.

Intermediate knowledge of computer systems utilized by the assigned area.

Intermediate knowledge of basic bookkeeping and accounting principles and practices.

Intermediate knowledge of office practices, procedures, and equipment.

Ability to provide training and/or assistance to lower-level Revenue Processing Technicians.

Ability to make decisions in accordance with established guidelines.

Ability to comprehend and follow detailed instructions.

Ability to perform mathematical calculations with speed and accuracy.

Ability to process documents in an accurate and timely manner.

Ability to operate a computer terminal, personal computer, and standard keyboard with speed and accuracy.

Ability to communicate clearly and concisely.

Ability to establish and maintain effective working relationships with other employees, customers, and the general public.

 


Minimum Qualifications:

Applicants must meet one of the following eligibility requirements:

Two or more years of experience as a Revenue Processing Technician I, Revenue Licensing Technician I, Tax Collection Technician I, Tax Processing Technician I, or Telephone Information Operator I (Revenue) with the Missouri Department of Revenue; and possession of a high school diploma or proof of high school equivalency.

OR

Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work; and possession of a high school diploma or proof of high school equivalency.

(Earned credit hours from an accredited college or university with specialization in Accounting, Finance, Business or Public Administration, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)


(Minor Revision 6/1/14)