Class Title: Division Director-Motor Vehicle & Driver Licensing
Title Code: 9705
Semi-Monthly Salary: $2,776.00 - $4,443.00
Overtime Code: 0


The State of Missouri, Department of Revenue is conducting a search for an experienced, creative, and energetic leader focused on positive transformation of the Motor Vehicle and Driver Licensing Division.  The Director of this division will be part of the leadership team and is responsible for providing leadership and direction of this major division which encompasses three bureaus—Driver License, Motor Vehicle, and License Offices.  This division is staffed with over 300 employees and has an annual budget of over $16.1 million.

Job Duties:

Major responsibilities include: 

·         Responsible for being a visionary and leading the division into the future through data analytics, artificial Intelligent, and self-service consumer centric processes.  This includes the responsibility to focus on continuous process improvement with the ultimate goal of enhancing the customer experience. 

·         Administer Missouri’s laws that relates the issuance of commercial and non-commercial driver licenses, nondriver licenses, and permits.  This includes suspending, revoking, and disqualifying driver licenses.

·         Administer Missouri’s laws that relate to titling and registration and collection of taxes for motor vehicles, trailers, all-terrain vehicles, manufactured homes, and marine craft.

·         Administer Missouri’s laws that relates to licensing and regulating motor vehicle and marine craft dealers and manufacturers.

·         Oversee the Driver License and Motor Vehicle public and help desk call centers including knowledge of technology capabilities for expanded customer access options and customer satisfaction e.g., Transactional Interactive Voice Response (IVR), Chat, Text, Email, etc.

·         Oversee the operations of approximately 177 contracted License Offices that assist the state in the issuance of titles, registrations and licenses throughout Missouri.

Key Skills:

Knowledge of and ability to apply leadership principles and techniques; knowledge of statutes, regulations, policies and procedures pertaining to division functions; interpersonal skills; oral and written communication skills; and analytical skills.

Minimum Qualifications:

·         Five (5) or more years of professional experience in business, public service or law enforcement administration and knowledge of business administration, management and state government. 

·         Bachelor’s Degree in Business Administration, Public Administration or related area, or equivalent combination of education and experience.


Preferred Qualifications

·         Extensive leadership and management skills of diverse and complex operations, including strategic planning

·         Ability to lead others to support and promote a diverse and inclusive workplace

·         Experience leading technology projects converting outdated systems to integrated solutions

·         Ability to develop and lead process improvement projects through project management principles

·         Demonstrated experience and abilities to ensure high quality customer service is delivered

·         Proven experience in managing and holding accountable contract party relationships and effectively partnering with them to deliver services

·         Ability to develop and utilize data to evaluate and measure performance and deliverables

·         Knowledge of Missouri government budgeting process

·         Knowledge of Missouri government legislative process